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Terms & Conditions


1.1 These terms and conditions relate to your use of the Metermarket website and to the sale of all products to you by us.

1.2 Please read these terms and conditions carefully before browsing Metermarket or placing an order, and retain a copy for your information.

1.3 We reserve the right to change our terms and conditions and our prices at any time without notice to you in relation to future sales, so you must check them each time you use our Website. The date on which these terms and conditions were last updated is clearly stated below.

1.4 Our business address is Unit 8 Jubilee Court, Copgrove, Harrogate, HG3 3TB. Registered in England No 02072051

1.5 Please note that, if you are under the age of 18, you must have the consent of the debit / credit card holder (who must be over the age of 18) before purchasing any goods from the Website.


2.1 On accessing the Website, we grant you a limited licence to access and make personal use of the Website for lawful purposes only and in a manner that does not infringe our intellectual property rights or those of third parties, and does not restrict or inhibit the use and enjoyment of the Website by browsers, customers or any other third party.

2.2 If you wish to create a link to our Website, you must first obtain our prior written consent, which can be sought by emailing us at [email protected]

2.3 Links contained in the Website may lead to other websites which are not under our control. We do not endorse or take responsibility for the content of any such linked websites.

2.4 As we respect and endeavour to protect the data we collect from you in the course of purchasing products from us, we shall at all times comply with the Data Protection Act 1998 (as amended from time to time). The information and data collected shall only be used by us for the purposes of processing your order and marketing our products to you. For the avoidance of doubt, your information and data will never be passed on by us to a third party. We will keep your information and data on our records for a period of 5 years, after which point such records shall be destroyed.

2.5 When purchasing products from us, you will be asked in the order form to confirm that we may email you from time to time with details of our products that we think you might be interested in. By ticking the box, you are confirming that we can email you for marketing purposes. Please note that you may unsubscribe from receiving our marketing emails at any time by emailing [email protected].


3.1 Whilst browsing the Website, you may place items that you wish to purchase in a virtual shopping basket. You may access the ‘basket’ at any time prior placing an order to view your chosen items and to correct any errors. At this point, you are under no obligation to purchase the items in your basket. If you wish to place an order with us you will be asked to complete our online order process and provide us (and / or a third-party payment partner on our behalf) with payment and delivery details. Once you have completed the online order process, proceed to the Checkout and confirm your order subject to our terms and conditions. A

3.2 When you place a firm order with us, we will send you an email acknowledging receipt of your order and confirming the details of your order (Acknowledgement Email). A contract is not formed at this stage. Your order represents an offer to us to purchase those goods detailed in your order form, which shall only be accepted by us when we send a further email to you confirming that the products are available and in stock, and the dates that they are due for dispatch, and delivery (Confirmation Email). At this point a contract is formed between us.

3.3 If any of the products you have ordered are unavailable at the time of your order, we shall inform you as part of our order confirmation procedure of either (1) the date when the products you have ordered will become available, or (2) details of a substitute product of equivalent quality and price, and shall give you the option to (a) reconfirm your order on the revised basis or (b) cancel it by emailing us with the following details: (i) your order reference number, (ii) the products you ordered, and (iii) (where appropriate) the delivery date (Cancellation Notice). If you fail to inform us of your election by email to [email protected] within 7 working days from the date of our email, your order shall automatically be cancelled. Please see the section on Cancellation below for further details on how you will be reimbursed.


4.1 Photographs, measurements and other means of describing the products on the Website shall be as accurate as possible, but please note that the products may be subject to minor variation in manufacture from time to time.

4.2 Although we strenuously try to ensure that prices published on the Website are accurate, errors concerning price may occur from time to time.

4.3 All prices quoted on the Website exclude VAT, unless otherwise stated.

4.4 From time to time, we may make certain products available on the Website at a promotional or discounted price. If this is the case, the price will be clearly marked as a special offer and the conditions explicit to that offer (i.e. duration of the special offer price, etc) will be stated directly under the description of the products concerned.

4.5 If after you have placed an order with us, we find an error concerning the price of any of the products you have ordered, we will notify you as part of our order confirmation procedure and shall give you the option to either (1) re-confirm your order at the amended price or (2) cancel your order by emailing us. If you fail to inform us of your election by email to [email protected] within 7 working days from the date of our email, your order shall automatically be cancelled. Please see the section on Cancellation below for further details on how you will be reimbursed.


5.1 Payment for the products you have ordered is to be made by proceeding to the Checkout and payment must be made by debit or credit card. Cheques will be accepted. On clicking Submit, you will submit your order to us, and payment will be deducted from your debit / credit card.

5.2 No products shall be dispatched for delivery until full payment in cleared funds has been received by us.


6.1 Delivery dates are officially confirmed in our confirmation E-Mail, however we aim to deliver our stock products within 48 hours of your order placement.

6.2 If at the time of order the product/products are unavailable, we will contact you via E-Mail with an approximate dispatch date.

6.3 We usually deliver all of our goods via overnight courier, but we do on occasion use Royal Mail and Pallet delivery (at our discretion).

6.4 You will legally own the products you have ordered on delivery provided we have received payment.


7.1 You have the right to cancel any order at any time within a 7 working day period following the date the goods are received.

7.2 To action the returns process, you must email [email protected] within the 7 cooling off period from your order. You must state (1) the reason for the return and (2) your invoice/packing slip number prior to returning and our returns number must be enclosed within parcel (returns number advised via email). All goods must be unused, or in a saleable condition with the original packaging and returned at your own cost to: Unit 8 Jubilee Court, Copgrove, Harrogate, HG3 3TB.


8.1 We warrant that at any products ordered shall at the time of delivery comply with their description, be of satisfactory qualx and free from any defects.

8.2 You as the buyer must check the products for any defects or potential damage as soon as possible following delivery.

8.3 If you receive a delivery believed to be faulty, damaged or incorrectly described you must email [email protected] within 7 days of upon any findings.

8.4 As distributors our product warranty is in agreement with the manufacturer. If the product is returned and found to be faulty within their terms and conditions, the goods will be replaced by the supplier in question.


We do not exclude or limit our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation or for our breach of a statutory duty.

9.1 All other damage or loss incurred by you as a result of your use of the Website and/or your use and/or purchase of our products shall be limited to the greater of £100 or the price paid for the defective products in question.

9.2 We will not be liable for any damage or loss (including wear and tear) caused by you or any third parties, other than our courier.

9.3 We will not be held responsible for events beyond our reasonable control.

9.4 All content, text, photos, images published on the Website are owned by us and cannot be reproduced without our prior written consent.

9.5 These terms and conditions form the entire agreement between us.

9.6 A person who is not a party to these terms and conditions has no right to enforce any term of them under the Contracts (Rights of Third Parties) Act 1999.

9.7 These terms and conditions are governed by English law and, in the event of a dispute arising between us, shall be subject to the exclusive jurisdiction of the English courts.

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